Make call via CallGuide Agent Unifinder

In Unifinder you can make calls in various ways:

• Enter an exact telephone number in the search field. When you have entered a number, changes to . Click on or press Return.
• Select a person in the search result and click on the number in the Telephone number column.
• Select a person in the search result and press Return or click on the Make call / Enquiry button.
• Right-click on a person in the search result to open a menu and pick the number to be called.

A flash symbol indicates that the selected person is not available but you can try to call through anyway.

When you during a call in progress make a second call the first call is automatically parked.

In CallGuide Agent’s main window you see by the buttons which functions you then can choose between.

Alternate /, Transfer +, Retrieve,, Conference...

Just click on the relevant button or, if you are an operator, press the corresponding key on your keyboard.